Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "your") and MOLOS LABS ("we," "us," or "our") governing your access to and use of the MOLOS LABS platform, including all associated services, features, and tools (collectively, the "Service").

By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

MOLOS LABS is a software-as-a-service platform that provides the following tools for businesses:

• Customer Relationship Management (CRM) and lead management
• Loyalty programs with tiered rewards and point systems
• Referral tracking and automated referral programs
• Email marketing campaign creation and delivery
• QR code generation and scanning
• OCR document scanning and data extraction
• Task and project management tools
• Analytics and reporting dashboards

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3.1 Registration

You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Eligibility

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

3.3 Company Accounts

If you create an account on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms. The company is responsible for all users associated with its account.

3.4 Account Security

You must notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.1 Plans

The Service is available under multiple subscription plans, including a free tier with limited functionality and paid plans with expanded features and higher usage limits. Plan details and pricing are available on our website and may be updated from time to time.

4.2 Billing Cycle

Paid subscriptions are billed in advance on a monthly or annual basis depending on your selected plan. All fees are non-refundable except as required by applicable law.

4.3 Plan Changes

You may upgrade your plan at any time and the change will take effect immediately. Downgrades take effect at the end of your current billing period. Usage limits will be adjusted accordingly.

4.4 Quota & Limits

Each plan has specific limits on resources such as leads, projects, campaigns, and monthly quotas for email sends and OCR scans. Exceeding these limits may require an upgrade to a higher plan.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Send unsolicited or spam emails through our email marketing tools
• Upload malicious content, viruses, or harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated tools to scrape, harvest, or extract data from the Service
• Impersonate another person or entity
• Interfere with or disrupt the integrity or performance of the Service
• Store or transmit content that is illegal, defamatory, or infringes intellectual property rights

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

6.1 Ownership

You retain all rights to the data and content you upload or create on the platform, including customer records, lead information, campaign content, and uploaded documents. We do not claim ownership of your data.

6.2 License to Us

You grant us a limited, non-exclusive license to process, store, and display your data solely for the purpose of providing the Service to you.

6.3 Data Security

All personally identifiable information is encrypted at rest using advanced cryptographic standards. For more details about how we protect your data, please review our Privacy Policy.

6.4 Data Export

You may export your data at any time using the export features available within the platform. We support standard formats such as CSV for lead and transaction data.

6.5 Data Deletion

Upon account termination or deletion, we will delete your data within 30 days unless we are legally required to retain it. You are responsible for exporting any data you wish to keep prior to account closure.

The Service, including its design, code, features, documentation, trademarks, and all related intellectual property, is and remains the exclusive property of MOLOS LABS. These Terms do not grant you any right to use our branding, logos, or trademarks without prior written consent.

All feedback, suggestions, or ideas you provide about the Service may be used by us without obligation or compensation to you.

The Service may integrate with or rely on third-party services (e.g., email delivery providers, payment processors, cloud infrastructure). We are not responsible for the availability, accuracy, or practices of these third-party services. Your use of such services is subject to their own terms and policies.

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

You agree to indemnify, defend, and hold harmless MOLOS LABS and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content or data you upload or transmit through the Service

11.1 By You

You may terminate your account at any time by contacting us or using the account deletion feature within the platform. Termination does not entitle you to a refund of any prepaid fees.

11.2 By Us

We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion with reasonable notice.

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive termination.

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through good-faith negotiation before pursuing formal legal proceedings.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

If you have questions about these Terms, please contact us at: